Free Returns Guarantee

Last updated: Nov 1, 2017.

FREE RETURNS GUARANTEE - that's more than a policy; it's our guarantee!

What is a Free Return?
It is a return where we pay return postage/shipping.

Which items qualify for Free Returns
Free Returns are ONLY offered on items where specifically stated at the time of purchase.

What are the requirements for Free Returns
We have 4 rules for Free Returns; item(s) must be returned:

  1. Within 30 days of purchase (or a longer duration if advertised as such);
  2. Unused with original tags and labels still attached. All seals, fasteners and sealed packaging must be unbroken and in an as-delivered state.
  3. In the original packaging which must be in the original condition. This includes branded bags and branded packaging.
  4. The item must have been advertised as offering Free Returns at the time of purchase. We only offer Free Returns on selected items and it will be clearly stated at the time of purchase if we do so.

What it the process for Free Returns?
If you purchase an item that offers Free Returns, it will have a return label included with it when delivered to you.

Should you decide to return it within 30 days (or a longer duration if advertised as such) of the purchase,

a) email us by replying to any of our notification emails to inform us of your decision;

b) we will activate the return label and then request you to ship the item back to us using the return delivery label included with the order;

c) submit the parcel over the counter at any post office.

How's, When's and Refunds of Free Returns

Once we receive the item and ensure it meets the 4 requirements for Free Returns listed above, we will process a refund of the item price to you within 7 days.