Last updated: Nov 1, 2017.
What is a Free Return?
It is a return where we pay return postage/shipping.
Which items qualify for Free Returns
Free Returns are ONLY offered on items where specifically stated at the time of purchase.
What are the requirements for Free Returns
We have 4 rules for Free Returns; item(s) must be returned:
What it the process for Free Returns?
If you purchase an item that offers Free Returns, it will have a return label included with it when delivered to you.
Should you decide to return it within 30 days (or a longer duration if advertised as such) of the purchase,
a) email us by replying to any of our notification emails to inform us of your decision;
b) we will activate the return label and then request you to ship the item back to us using the return delivery label included with the order;
c) submit the parcel over the counter at any post office.
How's, When's and Refunds of Free Returns
Once we receive the item and ensure it meets the 4 requirements for Free Returns listed above, we will process a refund of the item price to you within 7 days.