Returns Guarantee

60 day money back guarantee badge for all backpacks, laptop messenger bags, laptop backpacks, makeup cases, pencil cases, trifold wallets and travel trolleys

RETURNS GUARANTEE - that's more than a policy; it's our guarantee!

All purchases come with a 60 day return guarantee - no questions asked.

You can return any item within 60 days of purchase if the item is unused with the original tags still attached; and in the original packaging which must be in the original condition.

Several types of goods are exempt from being returned.
Non-returnable items
Gift cards
Marked Down Items

To consider your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted at our discretion (if applicable):

  • Items with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 60 days after delivery and we agree to consider a partial refund

Refunds (if applicable)

Once your return is received we will notify you by email that we have received your returned item(s).

Once we have inspected the item(s), we will notify you by email of our finding and whether or not a refund is approved.
If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days of the determination.

We will notify you after the approved credit has been processed.

IF YOU PURCHASED ITEMS OFFERED
a) WITH FREE SHIPPING OR
b) WITH A DISCOUNTED SHIPPING RATE,
THE AMOUNT OF THE APPROVED REFUND WILL BE REDUCED BY
a) THE SHIPPING COST
b) THE DIFFERENCE BETWEEN THE FULL SHIPPING COST AND THE DISCOUNTED SHIPPING COST CHARGED ON THE ORIGINAL ORDER.
FULL SHIPPING COST is the shipping charge incurred on the original order. We are not liable to provide proof of original shipping cost.

Late or missing refunds (if applicable)
If you haven’t received a refund by the expected date, check your bank account again.
Then contact your credit card company as it may take some time before a refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email us at "info+customer_support@bonnebags.com.au".

Sale items (if applicable)
Only regular priced items may be refunded; sale items cannot be refunded.

Promotional Items and Free Gifts (if applicable)

Any free gifts and free items included (requested by you or not) with the order the returned item is part of, will need to be returned along with the returned item before a return request will be considered.

We reserve the right not to require the return of a free gift for a refund to be processed.

Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange an item for the same item, let us know by emailing us at "info+customer_support@bonnebags.com.au" and send the item(s) to: 512 Level 5, 321 Pitt Street, Sydney CBD, NSW, Australia 2000.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail it to: Suite 512 Level 5, 321 Pitt Street, Sydney CBD, NSW, Australia 2000

Unless expressly stated or as part of a promotion to the contrary, you will be responsible for all shipping costs for returns and exchanges. These shipping costs are not refundable.

In case of an exchange due to defective or damaged goods, we will replace the item(s) free of charge. You may be required, at our discretion, to return the item(s) or part(s) of the item(s) to us and you may be liable, at our discretion, for shipping costs incurred. Where you are required to return items and incur shipping costs, All such item(s) or part(s) of item(s) must be shipped to us prepaid. 

In case of exchanges for similar item(s), and where the exchange is not due to damage or defect, you may be required, at our discretion, to pay shipping costs to ship the new product to you.

Delivery times

Depending on where you live, the time it may take for an exchanged product to reach you, may vary. Generally, orders are dispatched same day and delivered between 2 - 6 business days after dispatch.

Delivery mode

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.